Shipping Policy

Thank you for shopping with Moment Ritual. We want your order to arrive safely and clearly, so this policy explains how we process and ship orders.

Order processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, launches, or high-volume periods.

Shipping destinations

We currently ship to the destinations available at checkout. If your address cannot be served, the checkout page will not show a shipping option.

Shipping rates and delivery estimates

Shipping rates are calculated and shown at checkout before payment. Delivery estimates are provided by the carrier and may vary based on destination, weather, holidays, customs, or carrier delays.

Tracking

When tracking is available, you will receive a tracking number after your order ships. Please allow time for the carrier to update tracking information.

Incorrect shipping information

Please make sure your shipping address is complete and accurate before placing an order. Moment Ritual is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete addresses provided at checkout.

Lost, delayed, or damaged packages

If your package appears lost, delayed, or arrives damaged, email customerservice@moment-ritual.com with your order number and photos if applicable. We will review the issue and help with the next available step.

Customs, duties, and taxes

For international orders, customs duties, taxes, and import fees may be charged by the destination country. These charges are the customer's responsibility and are not included in the product price unless stated at checkout.

Questions

If you have any questions about shipping, email customerservice@moment-ritual.com or view our Contact Information.